RETURN & REFUNDS
- We will gladly accept Returns or Exchange, given that the goods returned are NOT damaged or used and in their ORIGINAL packing with tags (if any), within 15 days of purchase.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Refund requests will be processed within 3 days(excluding Sundays) after receiving the return products.
- All returns should be sent to TGP Customer Department, 26-E, 1st floor main market gulberg II Lahore, Pakistan, Lahore 54000, Pakistan.
- For further queries about exchanges and returns, please contact us at info@thegalaxypoint.com
FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):
REPACK MERCHANDISE
- Please make sure that the item(s) you wish to return, along with the Return Form is included with your return shipment.
SHIP TO
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Support Department
- The Galaxy Point
- 26-E, 1st Floor
- Main Market Gulberg II,
- Lahore, Pakistan.
REFUND EXCHANGE
- Upon receiving the return shipment at our office, it would take us 1-3 working days (excluding Sundays) to process you Refund or Exchange. We will notify once the process gets initiated, in meanwhile we greatly appreciate your patience.