Return & Refunds

  • We will gladly accept Returns or Exchange, given that the goods returned are NOT damaged or used and in their ORIGINAL packing with tags (if any), within 3 Days of Order Delivered.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
  • Delivery Charges will not be refunded.
  • Refund requests will be processed within 3 days(excluding Sundays) after receiving the return products.
  • All returns should be sent to TGP Customer Department, 26-E, 1st floor main market gulberg II Lahore, Pakistan.
  • For further queries about exchanges and returns, please contact us at info@thegalaxypoint.com

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. REPACK MERCHANDISE

Please make sure that the item(s) you wish to return, along with the Return Form is included with your return shipment.

2. SHIP TO

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

Consumer Support Department

The Galaxy Point

26-E, 1st Floor

Main Market Gulberg II,

Lahore, Pakistan.

3. REFUND OR EXCHANGE

Upon receiving the return shipment at our office, it would take us 1-3 working days (excluding Sundays) to process you Refund or Exchange. We will notify once process gets initiated, in mean while we greatly appreciate your patience 🙂

For Any Further Assistance kindly mail us at info@thegalaxypoint.com